If you place a second order before your first has shipped, we will combine the orders to save you postage and credit back the overage. When you order multiple items, we always do our best to pack everything into one box to save you postage and credit back shipping overages to your charge card. There may be an additional shipping charge for this service. If you need an item delivered by a guaranteed date, please let us know BEFORE you place your order. We ship and insure all products via USPS First Class or Priority mail. If a return is lost or damaged, it is your responsibility, so keep in mind insurance and tracking when shipping. We suggest that you return items the most economical yet safest way.

* Lastly, we ask that you limit your returns to items purchased in that last 30 days. Basically, don’t use the item and keep it in its original packaging. * We ask that you only return items that are unused and in sellable condition. * We also are unable to take back DVD’s (unless they are defective and then only for replacement). * Closeout and special order items cannot be returned. * We can’t take back open packages of items (ex. * We can’t take back opened or used chemicals. * Please no returns or silver wire or sheet.

We can find out what’s coming back and the reason it didn’t work out. So we’re happy to take back products for exchange or return.īefore you send anything back, please give us a “heads up.” Contact us by Etsy convo, email or phone to let us know that you are sending something back. We understand that sometimes you order the wrong thing or the item you got just isn’t right.

Gembox wings